
Huge, elaborate flagships. Boutiques in historic landmarks. Stores that simulate an art gallery or a “home away from home.” These all describe the showrooms that major watch brands have been creating to compete for the luxury buyer.
Why are watchmakers such as Bucherer, A. Lange & Söhne, Audemars Piguet, and Vacheron Constantin investing so much in their shopping spaces? Retail expert Lyn Falk says it is about providing an “experience,” not just product, for consumers who rightly have high expectations.
“If you’re going to put a big price tag on it, it has to be an experience,” says Falk, president and founder of LMF Studios, an award-winning firm specializing in branding, design, and display whose clients include jewelry businesses.
“They’re moving into this whole new level,” she says. “It’s about custom, creation, and experience. And they’re able to do it because there’s an opportunity to fill the void where Rolex was and that standard jewelers vacated over the years.”

Rolex has generally backed out of smaller jewelry stores, and some jewelry retailers dropped watches from their inventory because of the hassle, Falk says (how many watch batteries does one want to replace?). This created an opportunity for watch brands at their own locations.
“These stores knew whatever they brought in had to be spectacular,” Falk says. “It became all about cigar lounges, bars with fine bourbon, spaces for fine music.… Now that watches have been resurrected as a status symbol and you’re competing against the Apple Watch, you have to be different. You have to be more elevated.”
Examples among U.S. watch brands include Fossil, which became known for putting the fun back into watches, and Detroit-based Shinola, which has emphasized its connection to the local community and hosted “happenings”—activations, lectures, other events—at its retail space.
European brands are now moving watch retail into large, light-filled, luxurious environments that not only sell but educate the consumer on why their watches are worth the investment, Falk says.

The buyers are there. Chrono24’s latest ChronoPulse market index of watch sales showed a 5.2% rise over the past six months. Increases of 2.9% over three months and 1.2% over the past month are “pointing to a return of broad buyer demand,” said Chrono24.
This month Vacheron Constantin reopened its boutique in the Miami Design District, now the watchmaker’s largest (and most elaborate) flagship in the Americas. The 5,000-square-foot store has a two-story glass facade topped with the company’s iconic Maltese Cross emblem. Its interior open layout features palm trees and a living plant wall, as well as a dramatic spiral staircase leading to private consultation spaces on the store’s second floor. The store also has a bar area, a gallery space that can host host pop-up exhibitions, a wall dedicated to the brand’s history, and a workshop for resizing and personalization.
“The reopening of our Miami flagship represents not only an architectural achievement but also a reaffirmation of our commitment to offering clients unforgettable experiences,” said Alexander Schmiedt, president of Vacheron Constantin Americas, in a statement.
A. Lange & Söhne also recently unveiled a new location—inside Chicago’s Tribune Tower, a national historic landmark in the storied Magnificent Mile shopping district. At over 1,400 square feet, the boutique (which opened in February) has two lounges and multiple displays highlighting the mechanics of the brand’s watches.
“Each timepiece in our collection reflects a familial bond between our watchmakers and collectors, one that is best experienced by putting a Lange watch in one’s hands and on one’s wrist,” Wilhelm Schmid, A. Lange & Söhne’s CEO, said in a statement. “Our boutiques are designed to share our watches and unique brand story with each customer, and to capture the skill, determination and imagination used by our watchmakers in Glashütte as they work by hand to perfect every detail of the watch for its owner.”
Audemars Piguet has opened two AP Houses this year—in Atlanta and in Miami Beach. AP House is designed as an intimate, experiential approach to retail that serves as a home away from home, the company said. The Atlanta location is nearly 10,000 square feet over two stories, with an expansive wraparound terrace. The Miami Beach store occupies 7,300 square feet and has a massive terrazzo-floor balcony.
Bucherer has been focusing on retail spaces as galleries, collaborating with artists on installations in its New York City store. In an interview with Carina Ertl, Bucherer’s CMO in the States, Retail Brew describes it as an example of luxury brands “creating holistic spaces versus simply polished showrooms to sell products.”
Top: The new Vacheron Constantin boutique in Miami features a “living wall” and palm trees inside the store. (Photos courtesy of the brands)
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