Big Picture Monday: Retail Trends You Should Know About

JCK’s Big Picture Monday rounds up the most noteworthy
stories about trends in retailing, as well as useful articles about retail
sales and marketing:

– Some older shoppers prefer
smaller stores.

– Why the future is with
“interactive retail.”

– How to fight the
“fear of selling.”

– When you have to “draw
the line” with customers.

– Creating a system to handle
customer complaints.

– How to use Google Places to
market yourself.

– How small businesses should use
Facebook.

– How to budget your
social media program.

– Rules of
“Twitter etiquette.”

– Tips for managing customer
feedback online.

– Brands hire “online
defenders.”

– Five media
interview mistakes.

For more great links,
see the Big Picture Monday feature, News and Tips for Your Business.