Need help picking a ring? A proxy to pop the question for you? Joseph Chapman’s your guy.1. What was your finest hour in the realm of customer service? One of my good customers had a heart stent put in and was in the hospital. He called me and said it was his wife’s birthday, so I took two or three gift ideas and some wrapping paper and went over to the hospital. He chose one of them and I wrapped it all up in the hospital. And at one time, my friend Bob—who had been dating a girl for three or four years—called me to get ideas for engagement rings. He then told me she was coming to the store in the afternoon to pick up his watch repair. Then he asked me to ask her to marry him on his behalf! So it was like, “Bob would like to marry you and buy you one of these rings.” We were all cracking up about that one. You’d have to know Bob.2. How do you differentiate your store