‘Well Done Is Better Than Well Said’

With the title words of this article and with due respect to Ben Franklin, who first said them, Ron Harder concluded his last talk to friends and industry colleagues, capping a successful 34-year career at Jewelers Mutual. When he finished his brief talk, the audience gave Ron a standing ovation. Mild mannered and sincere are appropriate words to describe Harder. He is one of the most down-to-earth people you could ever meet. His friends, industry associates, and co-workers at Jewelers Mutual hold him in great affection. He possesses a remarkable combination of skills that he has used effectively over the years to lead a firm that has provided genuine value to its clients. And in so doing, Ron helped craft a first-rate business model. The model, by the way, is one that focuses on the client's needs first and generates profit from providing solutions to those needs. Harder's list of a

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