Using ‘Carrots’ To Recognize Staff

In The Carrot Principle, the latest book in the best-selling “Carrot” series, coauthors Adrian Gostick and Chester Elton show managers and senior executives how to use recognition to elevate a team's performance. Gostick discussed with JCK how jewelers can develop their own “carrot principle” to gain a competitive edge in the marketplace. What are some key issues for smaller companies that want to implement a recognition program? To an employee, the manager is the organization, whether you're a store with 10 employees or 1,000. It's the interaction with the boss that makes or breaks an employee's relationship with their company. A lot of managers at smaller companies we interviewed give a performance review every six months and occasionally take the staff to lunch and think they are doing a good job. This is not recognition. In the most engaged environments, we found
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