Use a Difficult Market to Improve Your Staff

Two related behavioral trends are emerging from this difficult market. First, the best talent pool we've seen in a decade is searching for their next opportunity, yet many jewelers are not taking advantage. Second, many members of lower management are intimidated by these potential hires and not recommending them. Owners and top managers must take control of the hiring process. If some managers are interviewing great talent but giving excuses explaining why none fit, make sure their assessments are backed by facts. Personal preference shouldn't be enough to reject candidates. Look to a candidate's prior successes and evaluate how that history will translate to your business. If managers are rejecting too many candidates, talk to them. Ask if they think their own job is in jeopardy, and why; there is usually something specific behind this lack of confidence. If their feeling is justif
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