Thoughts While Walking Along the Beach

In the jewelry industry, much has been said about the importance of relationships. On the corporate side of the business world, much continues to be said about the importance of "people assets." "People are our most important asset" is a phrase found in virtually every annual report. Yet we know that the driving forces behind every business are revenue generation, cost-and-expense control, and— ultimately—profitability. Profitability guides decision making, and people and business relationships are ultimately subject to this profitability analysis. When a person or business is not contributing to revenue generation or cost controls, a decision is made to end the relationship. There are consequences to ending relationships. In the jewelry industry, changing suppliers is not difficult because there are many manufacturers to supply a retailer's needs. Similarly, manufacturers can sele
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