The (Retail) World According to DOL

The U.S. Department of Labor defined the duties of professional retail sales associates in 1994. They include the following: Providing personalized customer service, including initiating customer contact and building customer relations. Selling and promoting products, determining customer needs, building and closing the sale. Monitoring inventory, including taking and transferring inventory. Maintaining the appearance of a department or store, including maintenance of the stock, sales, and customer service areas and maintaining the product presentation and displays. Protecting company assets, including identifying and preventing losses and following safety procedures. Working as part of a department or store team, including supporting co-workers and creating competi

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