The New Zale: Focus On ‘Basics’ Brings Success

A "continuing sense of urgency about running the business" permeates this revitalized jewelry chain from top to bottom A framed poster is prominently displayed in the office of Tom Whiddon, chief financial officer of the Zale Corp. It shows a golf hole in the middle of an island, in the middle of a lake, in the middle of a golf course. The caption reads simply "FOCUS." That word, in a nutshell, defines the transformation of Zale from bankruptcy two-and-a-half years ago into a revitalized company now aggressively reclaiming its influential role in the U.S. jewelry market. Chairman Robert J. DiNicola, 48, calls the new attitude "a continuing sense of urgencyŠabout running the business." And it permeates the new Zale, from top executives at their weekly Monday strategy huddles to staffers at in-store training sessions. To rebuild the firm and resume its leadership role in the indus

This content is exclusive to JCK Pro subscribers. Subscribe now to access this and much more with discount code GOPRO21 for $199 for an entire year of access (reg. $249).


Already a JCK Pro? Log in

A JCK Pro subscription is your all-access pass to people and resources on the
cutting edge of the retail jewelry industry, from the industry authority you
know and trust

Learn about the Perks of JCK Pro

Log Out

Are you sure you want to log out?

CancelLog out