Susan Jacques and Tom Moses speak to JCK about how the Gemological Institute of America is preparing for the futureNearing her second anniversary as president and CEO of GIA, Susan Jacques spoke with JCK in a joint interview with executive vice president and chief laboratory and research officer Tom Moses at GIA’s New York City office in 47th Street’s International Gem Tower. Jacques, who previously headed Omaha, Neb., retailer Borsheims (and attended GIA as a student in 1980), and Moses talked about present and past controversies and what Jacques sees for GIA’s future. JCK: You are just coming off a significant backlog at your grading lab. How did you manage to tame that?Susan Jacques: We hired 50 percent more graders. We opened more labs, we utilized additional technologies. We are building for the future. And that is Tom’s plan: a predictable turnaround time for our clients to