The Challenge of Change

Managing change—from business reinvention to daily operations—was one of the key themes of the 2005 American Gem Society Conclave, held April 13–16 in Hollywood, Calif. Speakers who addressed the topic included Patrick Lencioni of the Table Group and author of The Five Dysfunctions of a Team, one of the event's keynote speakers; William Boyajian, president of the Gemological Institute of America; Diane Warga-Arias, a noted industry trainer with the Diamond Promotion Service; and Matthew Stuller, chief executive officer of Stuller Inc., who gave the keynote address during the association's annual Robert M. Shipley Award luncheon (see Upfront Spotlight, p. 54). Trust Is Critical. Trust is the basis for all teamwork, Lencioni said, but it requires some vulnerability on the part of each team member. The leader must be vulnerable first, he said, because if the leader doesn't show th
JCK PRO

This content is exclusive to JCK Pro subscribers. Subscribe now to access this and much more with discount code GOPRO21 for $199 for an entire year of access (reg. $249).

SUBSCRIBE TO CONTINUE

Already a JCK Pro? Log in

A JCK Pro subscription is your all-access pass to people and resources on the
cutting edge of the retail jewelry industry, from the industry authority you
know and trust

Learn about the Perks of JCK Pro

Log Out

Are you sure you want to log out?

CancelLog out