The Challenge of Change

Managing change—from business reinvention to daily operations—was one of the key themes of the 2005 American Gem Society Conclave, held April 13–16 in Hollywood, Calif. Speakers who addressed the topic included Patrick Lencioni of the Table Group and author of The Five Dysfunctions of a Team, one of the event's keynote speakers; William Boyajian, president of the Gemological Institute of America; Diane Warga-Arias, a noted industry trainer with the Diamond Promotion Service; and Matthew Stuller, chief executive officer of Stuller Inc., who gave the keynote address during the association's annual Robert M. Shipley Award luncheon (see Upfront Spotlight, p. 54). Trust Is Critical. Trust is the basis for all teamwork, Lencioni said, but it requires some vulnerability on the part of each team member. The leader must be vulnerable first, he said, because if the leader doesn't show th

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