The 13 Keys to Superb Customer Service

Every customer in a jewelry store wants to find a friend in the jewelry business. Today's customer is looking for a salesperson he or she can recognize, trust, and depend on for future jewelry-buying needs. The rewards of exceptional customer service are high: personal trade, completed sales, referrals, and repeat business. There are two types of customer service. One provides the minimum, such as a sincere "thank you," an invitation to come back, and a follow-up thank-you note. The other is a proactive customer service program designed to delight your customers. Here are 13 standards that can help you maintain an exceptional customer service program: If you say it, do it. Nothing upsets a customer faster than a promise made but unfulfilled. If a repairman says he'll be at your house between 10 a.m. and noon, you expect him to show up. If he doesn't, you'll be angry or
JCK PRO

This content is exclusive to JCK Pro subscribers. Subscribe now to access this and much more with discount code GOPRO21 for $199 for an entire year of access (reg. $249).

SUBSCRIBE TO CONTINUE

Already a JCK Pro? Log in

A JCK Pro subscription is your all-access pass to people and resources on the
cutting edge of the retail jewelry industry, from the industry authority you
know and trust

Learn about the Perks of JCK Pro

Log Out

Are you sure you want to log out?

CancelLog out