Sound Bites of Success

Forming alliances on the job and treating people like human beings first and employees second were among the career and life skills shared at the second annual Women in the Know conference, hosted by the Women's Jewelry Association. Attendance at this year's event, held in New York City at the Fashion Institute of Technology, doubled last year's turnout. Following are some highlights. Juliet Nierenberg, director of the Negotiation Institute, New York, on negotiating like a pro: Present calm exteriors to angry people, determine the climates you'll project before making statements, tell people you negotiate with what you can do for them, and figure out how to make others happy. "If we could do that we'd win every negotiation," she says. Randi Shinske, former president of Ebel USA, on building teams and brands: "People are human first. Treat people with respect, and they will build team

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