10 tools that keep your business running like a well-oiled machineHope Wixon’s head is accustomed to spinning. At Wixon Jewelers in Minneapolis, the 25-year-old business Wixon and her husband, Dan, run, it’s no surprise to see projects pile up. The lively, 35-employee operation includes watchmakers, goldsmiths, a gem lab, a shipping department, and an internal marketing team. “We’re not idle people, and we tend to overload our plate,” Wixon says. So time is at a premium for Wixon, who confesses that the daily grind places her in a constant conflict with her business’s future and, sometimes, even peace of mind. “It’s hard to forecast or plan long-term when your wheels are spinning day in and day out,” she says. For many jewelry retailers like Wixon, productivity and efficiency are prized, but elusive, workday elements. Amid servicing customers, the necessa