Service With Style: 5 Tried-and-True Tactics for Surviving in Today’s Market

With a flat and highly volatile stock market well into its second year and uncertainty stemming from what’s being viewed as the most bizarre presidential election cycle in a generation, jewelry consumers have grown skittish. As we head toward the critical fourth quarter of 2016, many independent jewelers are facing the most challenging market since the Great Recession. To help our readers, JCK spoke at length with five jewelers across the nation to gather insights on how to maximize your success. Premium Service With Direct Texts Joseph V. Brando (pictured, inset), owner of J. Vincent Jewelers in Colts Neck, N.J., had an epiphany after dealing with Nordstrom, one of the world’s top-ranked retailers for customer service. “One day it dawned on me,” he says. “I love Zegna suits, especially when they’re on sale. My guy at Nordstrom knows that and texts me.” Brando r

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