Retailers, Don’t Leave Your Meetings to Chance

As a jewelry retailer, keeping employees up-to-date on everything from new collections to customer service issues is critical. Emails and one-on-one chats are great for managing a multitude of daily matters. But retail consultants also consider regular staff meetings indispensible to a successful business. Of course, many people loathe meetings. At one time or another, we’ve all suffered through a boring, even pointless, one. And because jewelry store staffers often are paid hourly, lengthier meetings can be costly for proprietors. But creating tightly focused agendas that encourage staff interaction can result in meetings that boost morale and revenue. Most important to that mission: Leave the lecturing to the college professors. “I’ve seen too many meetings where people stand up and talk about what you could have read in a memo,” says Doug Fleener, president of retail

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