New GIA President: We Want to ‘Listen More’

You will see greater transparency, openness, and an increased “customer focus” from the Gemological Institute of America in the future, according to acting president Donna Baker. Baker recently took over as president from longtime GIA head William E. Boyajian, who resigned in May. The Institute's board of directors is conducting a search for a permanent replacement. Baker is a “leading” candidate for that position, says chairman Ralph Destino. “I would like to see GIA continue to be more focused on meeting the needs of the public and the trade,” Baker says. “My biggest priority is listening. That means listening more to our constituents—which means our clients, our students, and, frankly, our critics.” Baker has a varied résumé—she spent 10 years as a nun, has an MBA, and was a partner in a private law firm before she was recruited as GIA's in-house counsel fo

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