Liz Glanville Puts It All Out There—the Jewelry, That Is—at Houston’s Deville Fine Jewelry & Diamonds

The calla lilies are in bloom and the diamonds are out in the open at Deville Fine Jewelry1. What was your finest hour in the realm of customer service?One of our newly married clients had a terrible situation where her safe was broken into. Robbers stole all her ­wedding jewelry except the band she was wearing. She had a 5 carat engagement ring, diamond studs, and a diamond tennis bracelet. All the diamonds were perfectly matched, and her husband wanted to have all the pieces re-created with diamonds matching the specifications of the old ones. We were able to work with the insurance company and replace everything in one week. She was absolutely ecstatic and couldn’t believe it. We couldn’t believe it, either!2. What has been your most memorable sale?We had a young man in the store who wanted to ­custom-design a mounting. When his fiancée was entering high school, her mother pass

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