'Expectations’: A Key to Sales “How many sales are enough?” (April issue) was a great article. But two disturbing statistics stand out: Only 21% of those polled offer special training to non-producing employees. How else are they to improve? A full 37% wait a year before taking action to terminate an unproductive employee. The word “expectations” does not appear in your article. People do better when they know what’s expected of them. Expectations are what one needs to do to keep a job. They should be reasonable, measurable, and agreed to. If they’re not being met, it’s time to institute a program to raise that person’s productivity to the expected level. The program should spell out the areas for improvement, the training required, a timetable for completion, and checkpoints – the expected level of performance at various

This content is exclusive to JCK Pro subscribers. Subscribe now to access this and much more with discount code GOPRO21 for $199 for an entire year of access (reg. $249).


Already a JCK Pro? Log in

A JCK Pro subscription is your all-access pass to people and resources on the
cutting edge of the retail jewelry industry, from the industry authority you
know and trust

Learn about the Perks of JCK Pro

Log Out

Are you sure you want to log out?

CancelLog out