“I’m not taking any more checks, and I’m going to start charging for simple services like polishing watches.” —Aaron Capdeboscq, owner, De Boscq Jewelry, Mandeville, La.
“Offer a good inventory mix with enough new products.” —Matthew Rosenheim, president, Tiny Jewel Box, Washington, D.C.
“We want to have more direct contact with customers by doing more with social media and e-newsletters.” —Patrick Pugh, president, Pugh’s Diamond Jewelers, Zanesville, Ohio
“We’re going to continue what’s worked well for us: Grow bridal. It’s the way of the future for independents.” —John O’Rourke, president/CEO, Montica Jewelry, Coral Gables, Fla.
“Fine-tuning our fast sellers and creating more of our custom line.” —Brenda Newman, owner, The Jewelry Source, El Segundo, Calif.