JCK 5: Diamond Gallery of Naperville



When not chasing down postmasters, Kevin and Jackie Lydon run a low-stress operation1. What was your most memorable sale? Two years before our No. 1 customer’s 50th birthday, we began working with her to find an awesome yellow diamond ring. She was a breast cancer survivor and had a new outlook on life. During an unrelated business trip to Los Angeles, we ended up in the wrong office building, a block from our regular supplier. My wife suggested we look around and, surprisingly, we found the perfect ring. We presented it to her and her husband at a restaurant with a dozen yellow roses at the table. She loved it. Everyone started crying their eyes out.2. What was your finest hour in the realm of customer service? A longtime customer recommended us to a friend in Phoenix who wanted to buy a pair of earrings for his wife for Christmas. I found the perfect pair and sent the earrings via US
JCK PRO

This content is exclusive to JCK Pro subscribers. Subscribe now to access this and much more with discount code GOPRO21 for $199 for an entire year of access (reg. $249).

SUBSCRIBE TO CONTINUE

Already a JCK Pro? Log in

A JCK Pro subscription is your all-access pass to people and resources on the
cutting edge of the retail jewelry industry, from the industry authority you
know and trust

Learn about the Perks of JCK Pro

Log Out

Are you sure you want to log out?

CancelLog out