JCK 5: Diamond Gallery of Naperville

When not chasing down postmasters, Kevin and Jackie Lydon run a low-stress operation1. What was your most memorable sale? Two years before our No. 1 customer’s 50th birthday, we began working with her to find an awesome yellow diamond ring. She was a breast cancer survivor and had a new outlook on life. During an unrelated business trip to Los Angeles, we ended up in the wrong office building, a block from our regular supplier. My wife suggested we look around and, surprisingly, we found the perfect ring. We presented it to her and her husband at a restaurant with a dozen yellow roses at the table. She loved it. Everyone started crying their eyes out.2. What was your finest hour in the realm of customer service? A longtime customer recommended us to a friend in Phoenix who wanted to buy a pair of earrings for his wife for Christmas. I found the perfect pair and sent the earrings via US

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