I Hate To Be Sold!

Some people hate to feel that they're being sold. Maybe they believe all salespeople are pushy and aggressive. Maybe they've had a bad experience with a salesperson in the past. Or maybe they really do want to look around and make their selection without the help—or burden—of a salesperson. So be it. What do you do with this person? Greet them with a warm, friendly greeting just as you would greet a friend coming to your house. If they want to be left alone, they most likely will tell you they want to "look around." At this point, give them a verbal map of the store. In other words, say something like: "We always welcome lookers; feel free to look around. We have our gift section over here, our diamonds are in these cases, our colored gems are over here, our watches are along this wall, and our fashion jewelry is in these showcases." After getting the verbal map, the person who w

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