How Perks and Personality Can Help Jewelers Keep Top Sales Talent

David Harvey Jewelers is the type of store where salespeople make their careers. One employee started out in the stockroom, ascended through management ranks, and now manages one of the retailer’s two Connecticut locations. A recently retired manager, who left with full pension benefits, had been with the company since 1980.Owner Jeff Roseman credits a spate of “intangibles” with his company’s low turnover rate. “Tangibles like salary and benefits shouldn’t be underestimated,” he says. “But the intangibles are critical: treating people with respect, making them part of the process, and making sure their input will be a part of why the firm succeeds.”In retail—a business defined by employee-customer relationships—it pays to cultivate a culture that retains talented employees for the long haul. After all, few things are more costly than training a new employee.Experts

This content is exclusive to JCK Pro subscribers. Subscribe now to access this and much more with discount code GOPRO21 for $199 for an entire year of access (reg. $249).


Already a JCK Pro? Log in

A JCK Pro subscription is your all-access pass to people and resources on the
cutting edge of the retail jewelry industry, from the industry authority you
know and trust

Learn about the Perks of JCK Pro

Log Out

Are you sure you want to log out?

CancelLog out