Hiring in the Recovery

Almost every retailer in the country would agree: Business has changed profoundly since the onset of the Great Recession in 2008. Silver as a category has grown dramatically, the middle market has all but vanished, bridal customers are spending less but want more customization, and a majority of jewelers are buying precious metals and even diamonds from the public. While layoffs are largely over, the decision-making process behind bringing on new full-time and part-time employees is more judicious than ever. “Growth for specialty retail jewelers is accelerating, but no one’s doing victory laps quite yet,” says Ken Gassman, president and founder of the Jewelry Industry Research Institute. “Retailers are being very cautious when hiring because few positions are open and there’s much these new hires must do in response to changes in our industry.” In this brave new world of jewe

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