Hired Up! How to Find (and Keep) Top-Notch Salespeople

“Hiring a new employee feels like a full-time job,” says Debbie Fox, owner of Fox Fine Jewelry in Ventura, Calif. “Even though I’ve gotten good at it, it’s always an educated guess. You never know what you’re going to get until they start.”It’s a sentiment shared by many independent jewelry retailers, who look forward to vetting potential employees with a degree of enthusiasm typically reserved for root canals.There’s reason to be wary. “A wrong hire can cost you up to $10,000,” says Suzanne DeVries, president of ­jewelry staffing service Diamond Staffing Solutions. “It’s your time, it’s your resources, it’s just very expensive in every way.”And with so many ways to hunt for new talent these days, including hundreds of job websites, finding dedicated professionals boasting likability, loyalty, and closing skills—in roughly equal measure—can prove chal

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