Helzberg Diamonds to Join AGS



Helzberg Diamonds is in the process of joining the American Gem Society, the 234-store chain confirmed to JCK.“Our culture and philosophy is in total alignment to that of the AGS: protection of the consumer; ensuring a well-trained, educated, and professional staff; and demonstrating the highest integrity in everything we do,” says Helzberg CEO Beryl Raff. Observers see this as a sign that the mall retailer is moving upscale, and seeking a way to distinguish itself from competitors like Sterling. But one retailer—Brian Denney of Denney ­Jewelers in Springfield, Ill.—worries about AGS going “mass market” and lowering its ­standards. “Helzberg is purchasing a reputation built by others,” says Denney, who resigned from AGS in protest. “Ultimately, the reputation of the American Gem Society is derived not by the organization itself, but rather the firm members [and] their
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