Want to know what your customers are thinking? There’s software—and, soon, probably an app!—for that. Facial recognition technology is just one of the innovations of the store of the future. The jewelry business is often maligned for lagging a few steps behind the larger retail industry when it comes to incorporating new technologies, customer experiences, and best practices. But among the global companies flirting most heavily with cutting-edge advances in retail are, in fact, some of the most established jewelry and watch brands. For our annual Future of Retail issue, we cast our net wide—poring over innovations that not only are on the cusp but also seem poised to become ubiquitous in the industry in the near future. What follows is a clutch of educated predictions on how the future will influence and alter the fine jewelry store.Software will help you profile customers.Collin