Getting the Most from Your Repair Shop

A well-run repair operation can be a tremendous asset to your business. Providing reliable repairs leads to repeat sales, solid profits, a competitive advantage and a reputation in your community as a “real” jeweler. In fact, research by Jewelers of America shows that 86% of those who buy jewelry choose a store based on whether it does repairs. The flip side is that it takes a lot of training, sound pricing and careful handling at every step to prevent those classic nightmares: damaged, stolen or lost customer jewelry. A poorly managed repair service can irreparably damage customer relationships and create a serious cash drain on your store. To help you sidestep these pitfalls and get the most from your repair business, we talked with experts and jewelers all over the country to compile this comprehensive, step-by-step guide. It’s one in our “Manager’s Guide” series of ar

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