Here we are at the time of year for peak performance &endash; the critical selling months of November and December. As an aside, it's one of our industry's (and most of retailing's) great weaknesses that so much business is concentrated into so short a time. But that's an issue to be dealt with at another time. Right now, let's concentrate on the reality we have. This is the time for the big push. The thought evokes certain words. Productivity. Performance. Service. Quality. Value. All have at least one common denominator: the pursuit of excellence in every area of the business. This raises some interesting questions. What is excellence? How do you attain it? How do you measure it? The simple way to answer the first question is to go to the dictionary. To be excellent, says the Random House dictionary, is to be remarkably good, to be extraordinary, to be superior. Fine. But how d

This content is exclusive to JCK Pro subscribers. Subscribe now to access this and much more with discount code GOPRO21 for $199 for an entire year of access (reg. $249).


Already a JCK Pro? Log in

A JCK Pro subscription is your all-access pass to people and resources on the
cutting edge of the retail jewelry industry, from the industry authority you
know and trust

Learn about the Perks of JCK Pro

Log Out

Are you sure you want to log out?

CancelLog out