Don’t Be Held Hostage by Your Best Employees

Are you being held hostage by a top-performing employee? In other words, is a successful employee ignoring duties or regulations you expect to be honored? In the worst-case scenario, requests to change behavior are ignored, and frictions with other employees arise. The tension can even be picked up by customers, hurting both service and your brand. Here are questions to determine if you have a hostage-taker in your midst. Appraising the Situation • Do you excuse or explain away to others certain be-haviors of a high-performing employee? • Do you worry about what would happen to your busi-ness if one of your best em-ployees left? • Does it sometimes feel as ifyour authority is being un-dermined by the actions of a top performer? • Do you allow people to ignore certain policies be-cause a high performer isn’t following them? • Do you dread conduct-ing performance ap

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