Deflating Holiday Stress

Ah, the holidays! A time of good cheer, gift buying … and lots of stress on jewelers and their staffs. “It’s an enormously stressful time for jewelers, more than any other time,” says Paul I. Karofsky, founder of Transition Consulting Group Inc. (transition-consulting.com) and a family business consultant to jewelers. “It’s when they do a huge proportion of their year’s business. There’s more to do, more customers, and more potential high-ticket sales, requiring great sensitivity to customers’ needs. The store’s people—both managers and staff, who have their own holiday plans—must work longer hours at an intense pace. All this creates pressures that are very stressful, making it more difficult to exercise professional skills.” So, he says, owners and managers—and staffers too—must “anticipate and prepare,” taking steps to minimize stress. Here are so
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