Consistency and structure in our weekly staff meeting, along with weekly sales training, have made a huge difference in sales performance. And another practice I’ve seen major payoff from has been rolling my sleeves up and getting on the sales floor and teaching by example. We team-sell together, and other times employees observe from the outside. Another important technique we practice is setting individual and team quotas and keeping them updated almost daily on a dry-erase board on
the wall.
—Chae Carter, owner, Carter’s Jewelry, Petal, Miss., cartersjewelry.com
Ask yourself what you want out of this team. Then identify the most important results you insist on—but make your communications part of a team effort for success for you both. Make sure employees truly understand your business. Consider multiple strategies for you and the employee, such as benefits, salary