CounterPoint

RETURNS REVISITED Several months ago I wrote about the growing volume of merchandise returns. It prompted a number of supporting responses from manufacturers, who told me they’re cracking down on excessive returns, particularly from major retailers. Several will no longer accept carte blanche returns, and they say it’s working. One manufacturer said a major retailer ordered unique goods, negotiated a rock-bottom price, then wanted to return hundreds of pieces on a one-for-one basis. The retailer seemed to think this was a pretty good deal, because the manufacturer would break even. Actually, the manufacturer would lose money – and establish a precedent. So, would he be better off not dealing with this retailer? Is the cost of losing the business worth turning down this return? Tough decisions. But what particularly galled this vendor was the attitude of the buyer, who didn’t
JCK PRO

This content is exclusive to JCK Pro subscribers. Subscribe now to access this and much more with discount code GOPRO21 for $199 for an entire year of access (reg. $249).

SUBSCRIBE TO CONTINUE

Already a JCK Pro? Log in

A JCK Pro subscription is your all-access pass to people and resources on the
cutting edge of the retail jewelry industry, from the industry authority you
know and trust

Learn about the Perks of JCK Pro

Log Out

Are you sure you want to log out?

CancelLog out