On Leadership “To command is to serve, nothing more and nothing less.” —André Malraux, Man's Hope The beginning of a new year is an appropriate time to reflect on where you've been, how you got there, and where you're going. It's also a time for measuring performance, setting new goals, and analyzing what you've done well and what you need to do better. It's a time for reviewing the performance of employees and for analyzing their strengths as well as the areas in which they need to improve. This introspective process is necessary for every dynamic organization. It seems especially appropriate as we march into the new millennium. The past two years have witnessed significant change. For me, personally, moving from jewelry manufacturing to publishing has been interesting and rewarding. The move gave me the chance to learn about a new business, and it provided the oppo

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