Coping With Crisis

When asked what got his employees through the 1995 bombing in his city, Oklahoma City jeweler Gary Gordon has a simple answer: Meetings. In the weeks following the bombing, his store's employees held powwows every other day—mostly to just talk. "We always claimed we ran the business like a family, and this was an opportunity to really put that into practice," Gordon says. "We all shared stories and talked about how we were going to get through this. We let people know it was okay if they needed to take some time off. It was real important for our employees to know that they worked in a store that cared about them." Gordon also offered his employees access to professional counseling. But the "group huddles" often functioned as a "mini-therapy" session. "They just seemed to offer a lot of comfort," Gordon says. Meetings also played a role in the healing process at Morgan's Jewele
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