This book was published in 1982 and was No. 1 on the New York Times best-seller list for many weeks. This is one of the best books on managing people. For those of you who have read it, dust it off and read it again. It has a wealth of practical management techniques. This is one you can apply right away: “Help people reach their full potential, catch them doing something right.” In my 25 years of sales training I have found those few owners who do this get outstanding results. It is the natural tendency of owners and managers to catch their people doing something wrong. This begins to wear on employees and is certainly not the way to motivate them. Jewelers have no idea what this costs. The authors give a good reason why you should catch a person doing something right: “Because people who feel good about themselves produce good results.” The book is w