Bad Business

When we asked the JCK Retail Panel for tales of trouble with suppliers, we got back a harvest of horror stories. In fact, 55% of panelists said they'd had a "terrible experience" with a vendor. Asked if they'd ever deal with those suppliers again, 88.6% said "No." Below are some of the stories jewelers shared with JCK, plus tips on how retailers and suppliers can work together more harmoniously. THE POWER OF NEGATIVE THINKING. A customer who purchased an engagement ring at Don Jenkins Jewelers in Lima, Ohio, returned six months later wanting a matching wedding band. Owner Christine Franklin called the vendor for an estimate and was told it would take four weeks to make the band. It took three months. Worse yet, it didn't match the engagement ring. When Franklin complained, the manufacturer said the job "couldn't be done." Franklin had a matching wedding band made by another supplier
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