AGS GEARS UP FOR CONCLAVE The American Gem Society has finalized plans for its 1999 Conclave, set for April 7-11 in New Orleans. Robb Report magazine has signed on as the first overall Conclave sponsor. The publication will sponsor a breakfast for all Conclave attendees on Friday, April 9 and will sponsor the opening speaker, Dr. Richard Ruhe. Ruhe, a motivational speaker from the Ken Blanchard Companies, will discuss customer service, branding, and quality management. His clients include Hewlett-Packard, Estee Lauder, the Gap, and MCI. He is the author of Total Quality Leadership. In addition, the Diamond Promotion Service will host a special reception on Thursday, April 8. Prior to the reception, DPS executive director S. Lynn Diamond will present a new advertising and promotional program to help maximize diamond sales in the new millennium. DPS will introduce its new Opportuni

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