AGS Chief Ruth Batson on Empowerment, Open-Door Policies, and Her Gem of a Company

You could say Ruth Batson has practically grown up at the American Gem Society. She began at the organization 20 years ago, starting on the financial side, and eventually worked her way up to executive director and CEO in 2002. She talked with JCK about her management philosophy—including why she never screens calls, how she handles always having a new boss, and the importance of simply showing up.How would you describe your brand of leadership?My management style is simple: Lead by example. I don’t ask my staff to do anything that I wouldn’t do. If they respect what you do, they will want to work harder. You must be the employee that you would want on your staff.We have an open-door ­policy. It doesn’t matter what our ­position or role is in the ­organization. I want to hear what you have to say.Any advice you have received that’s really stuck with you?I don’t screen my c

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