The National Association of Jewelry Appraisers has distributed to more than 700 members a client’s bill of rights that’s suitable for framing and display in appraisal offices or gem labs. A member-only benefit, the document was the result of a six-month study benchmarking similar documents from other industries including the American Society for Quality and the American Society of Association Executives.
“We made it specific to our industry, specific to appraisers, and specific to the NAJA Code of Ethics,” writes NAJA executive director Gail Brett Levine. “We also copyrighted it and are only giving it out to members. It shows responsibility and professionalism. The client’s bill of rights shows that the first concern is for the client, not the assignment, not the jewelry, not the appraiser, and not the fee.”