Michael Hill Taps Vanessa Brennan as New Chief Customer Officer

Australian jewelry retailer Michael Hill International, which has 332 stores worldwide under the brands Michael Hill and Emma & Roe, has appointed a new chief customer officer, Vanessa Brennan.

Brennan comes to the company with 22 years of high-level experience. Her CV includes managing director of Clemenger BBDO Brisbane and general manager of marketing for Terry White Chemists.

She’s currently a partner at PriceWaterhouseCoopers (PwC), where “she’s led the customer transformation and insights practice for PwC for Queensland, as well as being a member of the national PwC CMO Advisory practice,” according to a statement from Michael Hill International.  

As CCO, Vanessa will hold “an enterprise role” across the areas of customer, brand, marketing, e-commerce, and insights. 

Michael Hill International was founded by Sir Michael Hill in 1979 when he opened his first jewelry store in Whangarei, New Zealand.  The company is headquartered in Brisbane, Australia.  

(Photo: Vanessa Brennan, courtesy of LinkedIn)

JCK Magazine Editor