J.C. Penney Chief Customer Officer Resigns After 9 Months

Shawn Gensch (pictured), who was appointed J.C. Penney’s executive vice president and chief customer officer just last May, has left the department store chain after less than a year.

No word was given for his departure, which was first reported by the Dallas Morning News.

“The company thanks Shawn for his contributions in developing the Plan for Renewal and building a strong team of marketing leaders,” a company spokesperson said in a statement to JCK.

She to declined comment on whether it will look for a successor.

Gensch’s role included overseeing the department store chain’s marketing strategies and initiatives. Before coming to Penney, he served as chief customer officer at Sprouts Farmer Market.

In December, Penney named Karl Walsh, who formerly headed the e-commerce division of Pandora Jewelry, as its senior vice president and chief digital officer, reporting to Gensch.

(Image courtesy of J.C. Penney)

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JCK News Director