Rio Grande is seeking an experienced Technical Customer Support Specialist III to join our Customer Support team, supporting RioPro+, manufacturers and professional customers who want advice on products and processes and invest in capital equipment.

This Level 3 role serves as an escalation point for complex technical inquiries and provides advanced troubleshooting, diagnostics, and deep manufacturing expertise across jewelry production processes. The Specialist partners closely with customers, Sales, Merchants, and internal teams to ensure confident equipment usage, strong adoption, and successful business outcomes.

This position requires extensive bench experience and strong manufacturing knowledge, along with the ability to guide customers in making informed equipment purchasing decisions.

For full job description/to apply please visit: riograndecareers.com.