The Bright Future for Retailers

What does the future hold for the retail jewelry business? Who better to ask than Sam Arnstein, a 50-year veteran of the industry who now consults with jewelers throughout the country, passing along his formidable expertise in sales training, marketing, merchandising, and store management. Jewelry is Arnstein’s life. He started working in his father’s store in Vancouver, Wash., when he was still in high school and wound up spending 11 years there, until his father sold the business to Zales. He then spent 27 years at Weisfield’s Jewelers, moving up from sales associate to store manager, divisional manager, operations manager, and finally to regional vice president of the chain. It grew to 73 stores before it was purchased by Sterling Inc. of Akron, Ohio. Of all the jobs he’s held and of all the settings he’s worked in – from independents to chains, from credit stores to g

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