Staff Training That Really Works

Sometimes it seems your staff just doesn’t hear what you say or do what you ask. Frustrating as that might be, you’re probably not witnessing a rebellion. It’s just that each of us processes information in a slightly different way, and this could be why your message is missing its mark. The way we learn. Successful staff training – or “learning management,” to use the current buzzwords – hinges first of all on identifying what your associates need to learn. When you observe their behavior in the store, their gaps in skills and knowledge will become apparent. They will learn best, however, if they define for themselves what they need to know. As a manager, your role will be that of a mentor who provides resources and guidance rather than an instructor who conveys facts and rules. It’s important for your staff to know why they should learn a particular set of skills o

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