Running a Tighter Ship

You've given the nervous groom-to-be a thorough education and engaged in endless pep talks and handholding. Finally, he's decided on the diamond of his dreams. Your supplier assures you it will be at your door the next day. The groom's happy, and so are you. You wait for the package and … nothing. The deliveryman shrugs and says he never heard of it. Your life is now a nightmare of forms and phone calls. The shipping service concludes it's "lost in the system"—which generally means some sticky-fingered employee realized what it was and made off with it. Shipping thefts have been a problem for many years and are now so common that some write them off as a part of doing business in the jewelry industry. Consider the following recent incidents: A $70,000 5-ct. diamond ring disappeared en route from Scottsdale, Ariz., to a Denver jewelry store. The box that was supposed

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