Matrix-Based Management, Part II: Operations and Support

The Five Point Matrix measures past, present, and future drivers of productivity. In a healthy business, all parts work in harmony to achieve the objectives of the Corporate Mission Statement. The Matrix is designed to force "alignment" in a business—i.e., harmony among its component parts. Each part supports the whole. You can use the Matrix to evaluate how healthy your business is now or how a change in one area could affect other parts of the business. The "drivers" of productivity are designed to measure success within the organization. We will look at some common drivers for the jewelry industry, but others may be more specific to your business. The Matrix consists of six parts: The Corporate Mission Statement, which sits in the center of the Matrix, and five components: Financial, Operations and Support, Sales and Marketing, Training and Education, and Social Mission. This

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