Letters

UPS REVISITED A little over one year ago, you published a letter from a Sandra Wolfson from Ohio, as I recall, who complained bitterly about service from United Parcel Service (UPS). I responded by stating just the opposite, saying how good UPS is and how much I loved using them. You printed my letter. Now one year later, there is "egg on my face" and I wish that I had never written that letter. Why? For several reasons. To begin with, we have had quite a few losses. But those losses were small, the merchandise easily replaced and the claims settled satisfactorily; other than some additional paper work to settle the claims, there really was no major harm. As we have many packages each day because of our add-a-pearl add-on program, I thought that the percentage of losses was minimal. That is, until about two months ago. I was visiting a retail jeweler in southern Illinois who ne
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