The CanadaMark program certifies a stone’s Canadian origin by tracking it from mine to consumer with audited tracking and individualized serial numbers. Miner BHP first introduced the brand with a bang in 2003, but it languished after that. In 2014, Dominion, the Canadian miner that acquired the brand when it bought the Ekati mine, vowed to resurrect it.
This deal is significant for several reasons:
– James Allen is known as an aggressive marketer, and it hopes to significantly raise the profile of the CanadaMark brand. In an interview, CEO Oded Edelman declined to say much about the company’s marketing, other than it will “put a lot of money” behind the brand, and Dominion will likely contribute to those efforts.
“[The marketing] is now worth doing for us, because we are doing it for ourselves, and not for others,” he added.
– Along those lines, James Allen has online exclusivity for CanadaMark. So while brick-and-mortar retailers will be able to sell CanadaMark diamonds, they can’t sell them online. Given the growing importance of the online channel, that’s a significant advantage.
But more than that, it shows that skeptical consumers aren’t always taking company claims for granted; especially in the wake of recent negative publicity, they may want additional assurances for any assurances.
Just about every major online e-tailer, including James Allen, sells Canadian diamonds, but it has never been all that clear how that designation was made. Brilliant Earth has had doubts raised about its sourcing, and Blue Nile recently declined my request to talk about it.
But CanadaMark has always been touted as a system that goes the extra mile to assure a stone’s origin.
“The diamonds are sent from the manufacturer, then back to Dominion for verification and laser inscription,” Edelman says. “It is a fully audited process.”
That costs money, of course. What’s needed, Edelman says, is an economic incentive.
“Before the manufacturers weren’t doing [CanadaMark], as there wasn’t a premium to be made,” he says. “Why would you send them back, get them inscribed, without a premium? Here we are creating a premium for the whole chain, letting everyone get a few percentage points more.”
He couldn’t answer how large that premium may be, saying it depends on the market.
But he also feels the deal gives James Allen a competitive advantage: While other e-tailers can say their diamonds are Canadian, “only we can prove they are Canadian.”
“You have to be able to stand behind your words,” he says. “I don’t think another company these days is going to carry something they can’t prove. I certainly wouldn’t risk it.”
(Edelman says he’s not familiar with GIA’s new M2M program, which also offers proof of origin, but adds, “Without a premium, I don’t see how it can be done.”)
But all these programs raise the question: How many consumers really want assurances about a diamond’s origin?
“Most consumers don’t want it,” Edelman says. “Some do. That doesn’t mean we don’t want to have it.”
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