Every week, JCK’s Big
Picture Monday rounds up the most noteworthy stories about trends in retailing:

– More stores offering
buybacks.

– New trend in retail: Paperless
receipts.

– An “unlikely revival” for
department stores.

– Consumers dissatisfied with
loyalty programs.

– Responding to online bashers works.

– How to apologize
to customers.

– Finding a good
sales rep.

– How to give constructive feedback in
performance reviews.

– How to deal with unhappy
employees.

– Should you restructure
your small business?

– Small businesses miss
some tax breaks.

– “Tell customers a
story.”

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